Your satisfaction with our products and service is our top priority. If you're not completely satisfied with your order, call our customer service department at 1.800.962.9580 or email us at www.gaylord.com within 6 months of the invoice date and we'll work with you to find the best solution.

Custom products, special orders and international orders are not eligible for return unless received defective or damaged. Any item with a choice of color, finish, personalization or other customer-selected feature is considered made to order and is not returnable.

Stocked products eligible for return must be in their original packaging and in resalable condition unless received defective or damaged. Returns may be subject to restocking fees and return freight charges.

If you're not 100% satisfied with our products or service we'll make it right. That's our Gaylord promise to you.

All returns must be accompanied with a Return Authorization (RA) number. This will ensure quick and accurate processing of your return. For your convenience, we provide 3 easy ways for you to obtain your RA#:

1. Complete our online return form at http://www.gaylord.com/rma.htm. We will then call you with your RA#.
2. Call Customer Service at 1-800-634-6307 and request an RA#.
3. Complete the RA form on the back of your packing slip and fax it to 1-800-272-3412. We will then call you with your RA#.

When you have your RA#, simply enter it in the appropriate space on the Return Form printed on the back of the packing slip and enclose the form with your product return.